IASO

Shipping Information

After funds received and cleared, items will be sent to you within 3days. 

All of our products are shipped from Fukuoka, Japan. We use postal service for all our shipping. Estimate delivery time will be 7days to 28days.

Duties and Taxes

Import charges (Duties, Customs tariffs and Taxes such as Value Added Tax, or VAT) are set by the destination country. They are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and are levied once your package reaches your country. 

You may incur these additional charges. They must be rendered in order for your package to clear custom.

Please contact your local customs office for more information regarding your country’s customs policies.

Canceling an Order

Please contact us within 12hours and provide us your information when you check out. Your order can not be canceled after it has shipped.

Return Policy

We offer returns within 14 days of the delivery date.

Please contact us at “Contact Vendor” with your information and product photos. We will assist you through the process. 

Return shipping

Buyer pays for return shipping

In order to protect all customers and ensure that all returns are handled fairly, we may require a proof of your purchase. If you provide us your information when you check out, we will typically have a record of your purchase.

We will refund the purchase price or exchange the products, subject to the following conditions:

• Items must be in original condition (unworn, unwashed, unused with original tags/labels attached and packaging included). 


• Items must not be customized / personalized items

Refunds will not include the cost of shipping or import charges.

When shipping your return to us, you are responsible for all shipping costs.

Faulty or incorrect Items

If you received a faulty item and the return period has not yet passed, contact us at  “Contact Vendor” with your information and product photos and we will assist you through the process.

If you received one or more items that are different than the ones you ordered, we apologize for the inconvenience. Contact us at “Contact Vendor” with your information and product photos and we will  assist you through the process.

If you request an exchange for faulty or incorrect items, we will pay shipping and handling charges for the item we ship to you. After  faulty or incorrect items get back to us, we will proceed with your new item.  Please allow 1-3 weeks for delivery of your new item. Please note your country may levy import duties and taxes on any items we ship to you; you are responsible for paying any duties or taxes.

If your request a refund for faulty or incorrect items, we will make a full refund including the original shipping cost and return shipping cost. We will process the refund after we received your returned items. Please also provide us a tracking number and receipt of shipping cost.

Privacy and Security

TAKUMI knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully. By visiting Takumim.com, you are accepting the practices described in TAKUMI's Privacy Policy.

Privacy Policy

IASO values the privacy of your personal data.

For more information see TAKUMI's Privacy Policy.